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How to switch from RunHOA before your subscription ends

Jared McKinney · Founder, Kahoa
Updated · steps checked against RunHOA's help center and terms

RunHOA subscriptions don't renew automatically, so leaving is mostly a matter of exporting before the year runs out. Export the owner list, Aging Report and General Ledger from RunHOA's Display/Print menus, then connect the bank in the new tool. RunHOA keeps data 90 days after the subscription expires, then deletes it.

Kahoa makes Kahoa. The steps work for any HOA software; where they name Kahoa, they describe Kahoa's setup screens.

What moves, and what stays behind?

RecordFrom RunHOAInto Kahoa
Owners and homesDirectory → Owners → Display/PrintRoster import, saved as CSV
What each home owesHOA Dues → Aging Report → Display/PrintOpening balances
CreditsNegative balances in the Dues LogOpening balances, as credits
VendorsVendors → Vendor Info → Display/PrintVendor import, saved as CSV
Bank activityNot needed24 months via bank connection
Past journal entriesFinancials → General Ledger → ExcelKeep the file; books start from opening balances
Governing documentsResources → Governing Docs, one at a timeDocument upload
RunHOA collects dues through the association's own Stripe connected account, and homeowners pay invoice by invoice, so there's no RunHOA autopay to cancel.

How do you switch, step by step?

6 steps · about 2 hours
  1. 01
    Pick the cutover date

    Choose the day after a dues cycle posts, so every balance in the export is final.

    Time5 minutes
  2. 02
    Export everything

    Export the owner list, Aging Report, Dues Log, vendor list and General Ledger to Excel, and download each governing document.

    WhereRunHOA: Display/Print on each page
    Time30 minutes
  3. 03
    Connect the bank

    Link the operating and reserve accounts. Kahoa pulls 24 months of history for the treasurer to sort.

    In KahoaSetup → Bank
    Time15 minutes
  4. 04
    Import owners and opening balances

    Save the owner list as CSV and upload it, then upload the Aging Report. Check that the total owed matches RunHOA's report to the cent.

    In KahoaSetup → Upload directory, then Enter opening balances
    Time45 minutes
  5. 05
    Tell homeowners

    Send homeowners the new payment link with the date RunHOA invoices stop.

    Time30 minutes
  6. 06
    Run one cycle, then cancel

    Collect one month in the new tool. RunHOA doesn't renew on its own; email support@runhoa.com if you want to stop sooner.

    TimeOne dues cycle
Before RunHOA expires

Keep these five files

  • The last Aging Report
  • The General Ledger for every open year
  • The Dues Log
  • Any 1120-H RunHOA generated
  • Every governing document
Not the right time?

Wait to switch if

  • Dues are due within the next two weeks.
  • An audit or reserve study is in progress.
  • The treasurer seat is changing hands this month.

What else do boards ask about leaving RunHOA?

Does RunHOA renew automatically?
No. RunHOA's terms say subscriptions don't renew automatically; access is suspended when the paid year ends.
What happens to our data after RunHOA expires?
RunHOA keeps it 90 days in secure storage, then permanently deletes or anonymizes it. Export everything before the year ends.
Can we get a refund for the rest of the year?
No. RunHOA's subscriptions are non-prorated and non-refundable.
Does anything happen to our Stripe account?
No. RunHOA connects to the association's own Stripe account, which stays with the association.
Ready to move?

Bring your RunHOA export

Thirty days, no card. The bank connection fills in two years of history.

Start a 30-day trialSee pricing
$50a month, flat, at any size. The 1120-H is included.